Online Reviews: How to Fight Back and Not Get Sued!

with Kerry Garvis Wright, Civil Attorney, Curtis Hill, Indiana Attorney General, Laurent Crenshaw, Yelp Dir. of Public Policy & Eric Goldman, Professor, Santa Clara Law

790 KABC, January 6, 2018

What can you say in an online review? Can you prevail in a lawsuit when you or your business is the subject of a bad review? Alan Gurvey and guest host Kerry Garvis Wright from Glaser Weil Fink Howard Avchen & Shapiro LLP get to the bottom of the issue, by examining the rights of consumers and business owners in the digital age. Starting off the hour, Curtis Hill, Indiana Attorney General will discuss his state’s controversial lawsuit against Abbey Inn, a hotel that the state alleges improperly penalized a customer for posting a negative online critique. And, what happens when it’s the customer and not the business owner who is being less than honest or accurate in the review? What about if the service provided is by a lawyer or a doctor who has a duty of confidentiality and can't respond to the negative review without breaching such a duty? Santa Clara Law Professor Eric Goldman and Yelp’s Director of Public Policy Laurent Crenshaw will talk about "victim's" rights, both the reviewer and the reviewee, and how to "fight" back! Don’t miss this Gurvey's Law on Saturdays from 2-3 pm PST at KABC-AM 790 TalkRadio and streaming live at